Position Title: Warehouse operative

Company: BT

Location: Brentford, UK

Job Description:

The purpose of this role is to support the reverse logistics operation within the BT Supply Chain division, specifically supporting the service and repair of tools and equipment used within BT’s network.


  • Working as part of a wider team and support in maintaining SLAs and ensuring team performance against KPIs
  • Become proficient and competent in servicing and repair of various network provisioning equipment including general mechanical tools, common electrical equipment and fibre splicing equipment
  • Work closely with suppliers and customers to identify improvements in current processes, spares holdings and customer experience
  • Prioritise workload, adapting to varying demands across multiple items
  • Maintain high levels of safety awareness and adopt a “challenge unsafe behaviours” attitude towards health & safety
  • Accurate record keeping and organisation of all WIP and completed jobs
  • Manage the stock of spares and consumables related to service and repair
  • Conducting tests and failure mode analysis on service & repair jobs
  • Creating basic failure mode reports to key stakeholders to manage quality and life cycle of the equipment


  • Background in engineering industry (aerospace, mechanical, telecommunications, energy etc)
  • Background working in a lab, warehouse or workshop environment
  • A natural curiosity for “how things work”
  • Good understanding of basic electrical & mechanical engineering principles
  • Good attention to detail
  • Good organisational skills
  • Basic MS Office skills (Teams, Excel, Word etc)
  • Self starter able to work as part of a team as well as on their own initiative
  • Good communicator
  • Sound understanding of Health & Safety at work
  • Qualification in an engineering discipline
  • Experience working within the telecommunications industry
  • Valid fork lift truck licence
  • Valid first aid certificate

About BT

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company.