Position Title:Pensions Compliance Investigator

Company:HM Revenue & Customs

Location:Derby, UK

Job Description:

You will work as part of a multi graded compliance team, where you will be fully trained to manage your own caseload of compliance cases, as well as actively supporting your colleagues with theirs.As a leader you will also have a responsibility to contribute to the continuous development and improvement of our business as well as supporting the capability of your colleagues. We will provide you with training to undertake risk-based compliance check enquiries and will become a valued and successful member of our team. You will be involved in ad hoc projects whether developing improvements in compliance or a wider contribution to the teams or department.


  • Reading and interpreting legislation.
  • Acting as a Single Point of Contact (SPOC) for our largest pension administrators who administer the largest private & occupational pension schemes.
  • Analysing information from various sources to identify trends or contradictions.
  • Proactive use of HMRC’s regulatory powers & deterrents in order to formally progress and resolves contentious tax disputes.
  • Your cases will deal with the more complex areas of taxation in the customer groups we serve.
  • Discussions with customers and their professional representatives to understand their perspectives whilst explaining HMRC’s position and the underlying basis that supports it.
  • Attending face to face meetings and communicating and responding to complex pension scheme queries, addressing issues of non-
  • compliance and negotiating and agreeing contract settlements.
  • Drafting referrals for technical advice, appealable decisions and referrals for statutory independent review.


  • Flexibly adapting to changes of priority and undertaking a variety of work as required.
  • Engaging effectively with specialist advisors across the team and wider business to deliver agreed objectives.
  • Experience of working in a compliance or tax environment is desirable but not essential
  • Strong written and verbal communication skills with both colleagues and customers, creating and developing positive professional relationships.
  • As a Higher Officer Pensions Compliance Investigator, you will play a key role in the way we operate across the entire business area.
  • You are required to demonstrate experience of the following within your application:
  • A track record of driving forward continuous improvement.
  • To be proactive, a self-starter and able to take a leadership role.
  • Sharing knowledge and experience to support colleagues’ development.
  • A strong attention to detail to ensure individual and team outputs meet our quality standards.
  • The ability to make robust evidence-based decisions.

About HM Revenue & Customs

We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.