Position Title:Investigation Hub Core Services Officer

Company:HM Revenue & Customs

Location:Glasgow, UK

Job Description:

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.FIS are transforming how we work to make us more effective and efficient in light of the many and pressing challenges that modern-day tax fraud presents. A significant part of our transformation will be delivered via the introduction of Investigation Hubs.


  • Successful candidates joining HMRC and FIS will undertake mandatory learning in addition to our Learning & Development offer.
  • Working collaboratively to build skills, capabilities, and share best practice to deliver business objectives.
  • HMRC and FIS offer a wide range of learning and career development opportunities and we encourage you to be fully engaged in your own development.
  • As an Investigation Hub Officer, you will provide leadership to Administrative Officers in the team. You may also have the opportunity to line manage within your team.
  • Adhering to all HMRC HR policies in relation to staff management with a clear focus on developing your team.


  • The ability to prioritise and multi-task, ensuring service delivery to your customers.
  • A full UK Driving Licence is an advantage as is the willingness to drive official vehicles
  • Strong interpersonal skills, with the ability to provide inclusive leadership.
  • Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.
  • Strong organisational skills, including an ability to be self-starting; work effectively and remain professional and working to deadlines.
  • Good written and oral communication skills, paying particular attention to detail.

About HM Revenue & Customs

We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.