Position Title: UK Customer Success Manager

Company: Perkbox

Location: London, England, United Kingdom

Job Description:

As a Customer Success Manager, you will be responsible for managing a portfolio of accounts across a range of industries and sizes to ensure that they receive the best value from our products.


  • Maintain your portfolio’s revenue through churn mitigation strategies and customer lifecycle management
  • Increase NPS by building strategic customer relationships, adding value, and resolving issues in a timely manner
  • Protect, nurture, and deliver exceptional service to all ICP accounts – use our new product and value proposition to ensure we are seen as a “must have” in this key segment
  • Drive revenue growth by leveraging add ons and secure multi-year deals at point of renewal to increase the lifetime value
  • Strategise and roll out successful win back strategies for high value accounts in order to protect revenue
  • Influencing customers by providing guidance, support and reporting to ensure the successful onboarding and embedding the product according to customer objectives
  • Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to the customer
  • Proactively identify and analyse trends across customer data and provide relevant reporting to influence communication and engagement strategies
  • Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support


  • 3 years of experience in a sales or account management role
  • Experience rolling out successful win back strategies for high risk accounts
  • Experience building a strategic account plan and account prioritization strategy
  • Evidence of using data and analytics
  • Evidence of exceeding targets
  • Experience of CRM systems
  • Technical capability with excel and google sheets
  • Evidence of influencing stakeholders and presenting

About Perkbox

Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees, no matter where they are or what they want.